The Problem

The fast-food giant, McDonald’s had some internal buy-in for use of digital workforces to streamline their corporate IT service desk operations. However, they needed a way to educate high-level stakeholders in order to adopt an enterprise solution.

Our Solution

Using the JumpStart program, Novatio was able to inform the benefits of expanding RPA into service desk operations and quickly gain executive buy-in. The contract signing was achieved within one month of introduction to the program.

End Result

Our RPA solution was developed over 9 weeks, during which 15 robots were deployed into production. A hybrid approach for service desk and IT support means McDonald’s saw 300% ROI and $1.3 million saved.